Technical Support

Contact Information

What We Can Help With

Our technical support team can assist you with:

• App Installation: Troubleshooting download and installation issues
• Performance Issues: App crashes, slow loading, or freezing problems
• Data Recovery: Help with data backup and restoration
• Feature Questions: How to use specific app features
• Subscription Issues: Billing and subscription management
• Device Compatibility: iOS version requirements and compatibility
• Privacy Concerns: Data security and privacy questions
• Bug Reports: Reporting and tracking app bugs

Before Contacting Support

To help us assist you more effectively, please try these troubleshooting steps first:

• Restart the App: Close and reopen Vubo
• Check Internet Connection: Ensure you have a stable internet connection
• Update the App: Make sure you're using the latest version
• Restart Your Device: Sometimes a simple restart resolves issues
• Check Storage Space: Ensure you have sufficient storage available
• Review App Permissions: Make sure the app has necessary permissions

When Contacting Support

Please provide the following information to help us assist you quickly:

• Device Information: iPhone model and iOS version
• App Version: Current version of Vubo
• Issue Description: Detailed description of the problem
• Steps to Reproduce: What you were doing when the issue occurred
• Error Messages: Any error messages or codes displayed
• Screenshots: If applicable, include screenshots of the issue

Premium Support

Subscribers to Vubo Premium receive:

• Priority Support: Faster response times for premium users
• Phone Support: Direct phone access to our support team
• Advanced Troubleshooting: In-depth technical assistance
• Feature Requests: Direct line to our development team

Emergency Support

For critical issues that prevent app usage:

• Contact us immediately via email with "URGENT" in the subject line
• Call our support line during business hours
• We prioritize emergency issues and aim for same-day resolution

Feedback and Suggestions

We value your feedback and suggestions for improving Vubo. Please share:

• Feature requests and ideas
• User experience improvements
• Bug reports and issues
• General feedback about the app